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Rules and FAQ

Inclusivity, respect, tolerance, and diversity are core values at Igloofest. Zero tolerance for homophobia, racism, sexism, transphobia, and xenophobia.

General FAQ

  • Every winter, Igloofest brings together thousands of electronic music fans. With its icy backdrop, striking architectural setup, and a lineup featuring some of the most sought-after DJs, Igloofest has become one of the coolest and most talked-about events in Canada.

  • For all you winter warriors wishing and electronic music fanatics (or not). The event is usually 18+, but in Gatineau, it’s different! Children aged 12 and under are admitted free of charge when accompanied by a parent with a valid festival ticket. Children aged 13 and over must : 

    • purchase a ticket;
    • present ID;
    • be accompanied by a parent (one child per adult).

  • February 11th, 12th and 13th, 2027. From 7pm to 11pm.

    • Photo ID (license, passport, health insurance card)
    • Reusable bottle
    • Clothing appropriate for the temperature (hat, gloves and boots necessary for an incredible evening)
    • Small bags (they will be searched upon entry)

  • ALL FESTIVAL-GOERS AND BAGS WILL BE SUBJECT TO A SEARCH WHEN ACCESSING THE SITE!

    Please note that these items are prohibited on the site:

    • Professional cameras (devices with detachable lenses are considered “professional”)
    • Bladed weapons, blunt objects or any item that can be used as a weapon (including chains, and even wallet chains and spikes)
    • No backpacks, cooler bags, sports bags, camping-style or frame bags, regardless of size, will be accepted on site. In addition, all other bags whose dimensions exceed 35cm X 35cm X 15.25cm
    • Alcoholic beverages
    • Motorcycle or bicycle helmet
    • Portable and folding chairs of all kinds
    • Glass containers
    • Fluorescent safety bibs or security clothing
    • Drugs and related accessories (except prescription drugs in the original container with the prescription)
    • Video, audio or any recording equipment of any kind (Drone, Camera stands, selfie stick, tripod or similar item)
    • Fireworks, confetti, sparklers or firecrackers
    • Musical instruments (megaphone, speaker, whistle)
    • Wearing war or First Nations headdresses
    • Promotional material and/or flyers in large quantities: It is prohibited to solicit on the site, sell, exhibit, display, or distribute promotional material
    • Equipment, containers or objects activated by compressed air or pressurized propellants.
    • Food and drinks
    • Umbrellas
    • Laser pointers
    • Tents
    • Bicycles, skateboards, skates
    • Any other object deemed dangerous or harmful, at the discretion of the organization

    Any person in possession of a prohibited item will be denied from entering, unless they voluntarily dispose of this item in the containers provided for this purpose. There is no locker room or places to store items.

  • Only properly identified and accredited service dogs are allowed on the premises.You will be asked for proof at the entrance.

  • Under the new law…

    • Smoking or vaping cannabis is now prohibited in all public places;
    • Since January 1st, 2020, buying or possessing cannabis is prohibited under 21 years old.

  • We only accept payment by credit and debit card on the entire site.

Purchasing passes and tickets

  • Igloopasses and tickets can be purchased through the ticketing platform. A purchase confirmation and your electronic ticket will be sent by email. Simply download it in advance and display it on your smartphone to be scanned upon entry to the site.

    ONLY tickets purchased through Igloofest's ticketing platform will be accepted.

  • Ticket sales are final. However, events are subject to postponement or cancellation (with refund).

  • An Igloopass gives you access to all three nights of Igloofest Gatineau with the same privileges as general admission.

  • No, the Igloopass cannot be shared. Holders of igloopasses will be asked to provide an ID at the entrance to validate that the correct name is on the pass.

    • Fast entry to the site
    • Bottle service
    • Exclusive terrace with heated restrooms
    • Stunning view of the stage
    • Heated indoor space

  • Our online ticketing platform accepts Visa and Mastercard. Unfortunately, prepaid credit cards and Visa Debit cards do not work on our platform. We are currently working on adding these payment methods.

  • Tickets are only available online through our ticketing platform.

  • In most cases, an incomplete transaction is due to an error in the billing address entered. Make sure to input the address associated with the credit card used for the transaction (if you’ve moved recently, it might differ from your current residence address).

    If you’re still experiencing issues, contact info@Igloofestgatineau.net

  • No worries, the transaction you see is only temporary (usually marked as pending authorization). It will disappear on its own after 5 or 6 business days.

    If a week has passed and the transaction is still there, email us at info@Igloofestgatineau.net. We’ll be happy to assist you.

  • Check your spam/junk folder. If you still haven’t received it by the day before the event, email us at info@Igloofestgatineau.net, and we’ll be happy to resend your ticket.

    Alternatively, you can go to the customer service when you arrive on-site with the credit card used for the purchase and a photo ID.

Consent FAQ

  • To ensure we're on the same page, let’s go over the definition of consent as defined by the Department of Justice of Canada (2022): “Consent is the voluntary agreement to engage in sexual activity.” In practice, this applies to everything from steamy sexual contact to kisses, getting closer, or even touching someone’s boots to check if it’s real fur. Respecting consent also means respecting people’s personal space.

    However, asking for someone’s consent doesn’t automatically mean they’ll give it to you. You also need to wait for and respect their response, whether it’s positive or negative. So, if you’re mean to someone because they said no, you’re not respecting their consent.

  • When someone consents, their agreement is given freely, clearly, and enthusiastically. Not under pressure or the influence of substances. Clear consent is like a “yessir!” whereas non-consent could be a “no,” silence, or someone who seems to avoid answering.

    If you’re unsure, it probably means the person isn’t consenting. And what do you do if someone says no? Accept their answer, give them back their space, and enjoy the festival with your friends.

  • It’s important to check for consent to make sure you’re respecting each person’s boundaries. This way, everyone can have fun together in a safe space. Isn’t that wonderful?

    Especially since people around us (including ourselves) might be drinking, which requires us to be a bit more mindful of others’ space and boundaries. Alcohol is never an excuse to disregard others’ consent or to let your hands wander a little too much.

  • Is someone not respecting your consent? Are you feeling uncomfortable or simply not well for another reason? We've got you covered! You can access our resources:

    Euphorie team members are on-site at all times during the festival. Euphorie is a community-based psychosocial intervention organization that aims to reduce the risks associated with substance use in festive settings. Here, there's no judgment, just support and guidance.

    You can also speak to a member of our security team for assistance or to help you locate the Euphorie team.